Identity Proofing - Redress Audits, v3.0

Requirements for performing periodic redress mechanism audits.

Assessment Step

1
Redress Audits (RedressAudits)
Does the CSP perform audits and reviews of it's redress system?
Artifact
Documentation
Provide details and/or copies of the documentation the CSP has for its redress methodology; link to the process.
Parameter
Max Timerequired
NUMBER : The maximum time in months between audits/reviews of redress events.

Conformance Criteria (1)

Redress Audits
The CSP SHALL review its redress mechanisms at least every 12 months and assess their efficacy in achieving resolution of complaints or problems, implementing corrective action when efficacy falls below defined thresholds of performance or accomplishment.
Citation
SP800-63A
Section 4.2 P5