Identity Proofing - Provide and Publish Redress Mechanism, v3.0
Requirements for publishing redress mechanisms.
Assessment Steps (2)
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1
Redress Mechanism (RedressMechanism)
Does the CSP have a redress system available for applicants?
Artifact
Documentation
Provide details on the redress methodology; link to the process.
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2
Publish Redress (PublishRedress)
Has the CSP documented and published it's redress mechanisms in a way that makes it easy for applicants to find and use?
Artifact
Documentation
Provide details and/or copies of the documentation the CSP has for its redress methodology; link to the process.
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Conformance Criteria (2)
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Redress Mechanism
The CSP SHALL provide mechanisms to redress Applicant / Service Consumer complaints or problems arising from their use of the identity proofing service.
Citation
SP800-63A
Section 4.2 P5
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Publish Redress
The CSP SHALL document and publish its redress mechanisms in a manner which is easy for Applicants / Service Consumers to find and use.
Citation
SP800-63A
Section 4.2 P5
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